Shipping & Returns

SHIPPING INFORMATION

We ship worldwide.

Orders are prepared and shipped from Latvia or, for selected products and destinations, through our trusted production partners. This allows us to provide more reliable and efficient delivery while reducing unnecessary international shipping.

Shipping rates

Shipping costs depend on the destination, product type and order size.

The exact shipping cost, including any available free-shipping options, will be shown at checkout before you complete your purchase.

Estimated delivery times

Typical delivery times after dispatch are:

Europe: approximately 3–5 business days
USA: approximately 4–7 business days
Other international destinations: approximately 7–14 business days

Delivery times are estimates and may occasionally vary depending on the destination, postal service, customs processing or other circumstances outside our control.

You’ll receive a tracking link or tracking number by email as soon as your order has been dispatched.

RETURNS & REPLACEMENTS

Non-custom products

Eligible non-custom products may be returned in accordance with our Return Policy.

Please see our full Return Policy for information about return eligibility, time limits and instructions.

Personalized and custom-made products

Personalized ceramic tiles and other products made specifically according to your photographs, artwork, text or individual instructions cannot normally be returned or exchanged simply because you have changed your mind.

Because these products are created individually for you, they cannot reasonably be resold to another customer.

This does not affect your rights if your order arrives damaged, defective, incorrect or does not match what you ordered.

Damaged or incorrect orders

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.

We will review the issue and make it right. Depending on the circumstances, we may provide a replacement, reprint or refund at no additional cost to you.

How to contact us

Email us at support@pure.gallery or contact us through our website chat.

Please include:

your order number;
a brief description of the problem; and
photographs showing the issue, where relevant.

We aim to resolve order issues as quickly as possible.

For complete information about returns, cancellations and refunds, please see our Return Policy.